Our promise is founded on quality
At Babilou Family, quality is part of our DNA. It’s what we’re known for. It’s the key to our success and the heart of our organization.
Our quality strategy is based on three objectives:
- guarantee regulatory compliance,
- improve the quality produced continuously
- making quality measurable and visible for the recognition of our teams and the trust of families
In all our countries, a robust quality management
system is applied based on:
Precise standards that cover all aspects of childcare: safety, hygiene, care, nutrition, pedagogical approach, partnerships with families
A continuing education program to train our teams
Teams and rituals to monitor and drive quality improvement
Internal audits to ensure compliance with standards and encourage continuous improvement
External checks by an approved local authority
Follow-up on complaints and satisfaction surveys with families to assess and improve their experience
Meeting the local quality standards and regulations
In each country, we abide by government regulations that govern the establishment and operation of our centers: layout of spaces, size of teams, qualifications required for professionals working with children, methods of access to services by families, and so on. The legal frameworks in place are comprehensive, rigorous and specific to each country. Local authorities grant operating authorizations, referred to as licenses or approvals, and oversee the facilities.
In all our countries, our centers are inspected by local authorities who monitor standards and compliance with regulations.
We are engagED for children and families
In each country, because of the diversity of regulations and cultures, the criteria for quality of care are sometimes very different. That said, we have identified universal commitments to children and families that we strive to apply to all countries where we operate.
These commitments take shape through local standards and control systems.
You can only improve what you measure!
Our quality approach is based on systematically gathering feedback from families and conducting comprehensive internal audits.
Each month, parents are invited to rate their school to demonstrate their confidence and satisfaction (Net Promoter Score). This monitoring allows us to stay closely attuned to their needs and expectations.
All audits and action plans are carried out on our dedicated plateform, engagED
Throughout the year, our centers are audited to verify compliance with regulations and our high quality standards. Based on these internal audits, each center follows a continuous improvement plan to develop quality in all areas (safety, teaching, family relations, etc.).
Learning accidentology
Prioritize continuous quality improvement involves learning from every incident through our “learning accidentology” approach.
Each month, center managers record all events occurring, which are then analyzed by Quality Managers. The insights gained from these analyses inform procedure and training enhancements, as well as overall prevention measures.
Learning accidentology. These documents, based on real events, are distributed to all nurseries in the country and serve as reminders of procedures and best practices that could have prevented the incidents. They effectively raise ongoing awareness and reduce the risk of recurrence.
As a mission-driven company, we are committed to acceleratig the transformation to Sustainable Education®
Welcome to our impact report, where you will discover the initiatives launched by Babilou Family as part of our strategy to grow responsibly.
To read and download the report:
2023 mission audit approved!
March 18, 2024: the Independent Third-Party Organization responsible for verifying the coherence and operational implementation of the Babilou Family Mission submitted its report. Our three auditors from Cabinet Dauge Fidéliance discussed their findings with the Mission Committee. All four of the Mission’s statutory objectives are classed as “achieved”.