Our promise is founded on quality
At Babilou Family, quality is part of our DNA. It’s what we’re known for. It’s the key to our success and the heart of our organization.
Our quality strategy is based on three objectives:
QUALITY MANAGEMENT
In all our countries, a robust quality management system is applied based on:
Meeting the local quality standards and regulations
In each country, we abide by government regulations that govern the establishment and operation of our centers: layout of spaces, size of teams, qualifications required for professionals working with children, methods of access to services by families, and so on.
The legal frameworks in place are comprehensive, rigorous and specific to each country. Local authorities grant operating authorizations, referred to as licenses or approvals, and oversee the facilities.
In all our countries, our centers are inspected by local authorities who monitor standards and compliance with regulations.
We are engagED for children and families
In each country, because of the diversity of regulations and cultures, the criteria for quality of care are sometimes very different. That said, we have identified universal commitments to children and families that we strive to apply to all countries where we operate. The commitments take shape through local standards and control systems.
Perfect regulatory compliance
- #1 Obtain all the necessary licenses to open and continue running all nursery services
- #2 Respect the teacher/child ratio throughout the day
Safe and comfortable premises
- #3 Provide a safe, clean and well-maintained environment
- #4 Provide a well-equipped environment that meets the needs of children, parents and staff throughout the day
Attentive and committed professionals
- #5 Organize the teams’ work and provide ongoing training for professionals to support both day-to-day operations and emergency situations
- #6 Commitment to the well-being of the team and every child
Attention given to the well-being of each child
- #7 Ensure the physical and emotional safety of young children
- #8 Build on children’s natural curiosity and knowledge to support their development
Encourage children to develop and learn
- #9 Integrate nature into learning experiences
- #10 Allow time to respect children's rhythms
Open and respectful relationships where everyone can flourish
- #11 Work with families to build a harmonious educational pathway
- #12 Promote inclusion, open-mindedness, diversity and multiculturalism
Safety First
You can only improve what you measure!
Our quality approach is based on systematically gathering feedback from families and conducting comprehensive internal audits.
Learning accidentology
Prioritizing continuous quality improvement involves learning from every incident through our “learning accidentology” approach. Each month, center managers record all events occurring, which are then analyzed by Quality Managers. The insights gained from these analyses inform procedure and training enhancements, as well as overall prevention measures.
These documents, based on real events, are distributed to all nurseries in the country and serve as reminders of procedures and best practices that could have prevented the incidents. They effectively raise ongoing awareness and reduce the risk of recurrence.